Your Guide to Wedding Flowers. Part 2: Initial Contact.

Part 2: Initial Contact and Narrowing the Search.


photo by Katherine Salvatori Photography

In the first part of this series, I talked about how to research florists. Now, let’s say you have a handful of florists that you’re interested in working with. What next?  Give the florist a call or shoot them an email to find out a few important details.*

A few good questions to start with:

1.  Is the florist available for your wedding date?
First things first, right? Most florists can only take a limited number of weddings each weekend. For us, that’s 1-3 weddings, depending on the size of the weddings we have on the books and their logistics. If we book one big one early on, we’ll consider ourselves fully booked for that weekend. If we get interest from couples with weddings that are on the smaller side, on different days of the weekend, or have easy logistics, we can take up to three weddings. OK, sometimes four if it’s a three-day weekend.

2.  Does the florist service your wedding location?
I’ve received inquiries for Indiana and SW Michigan. We don’t go there. Don’t get me wrong… for the right price, we could make it happen. But most florists will have a service area they generally stick to. For us, that’s usually Chicago. We do travel to the suburbs, but we have a higher minimum order for suburban weddings, because it is unlikely we’ll be able to deliver two wedding on the same day if one of them is in the burbs.

3.  Does the florist have a minimum order requirement?
Some florists have a minimum order requirement (some apply only during wedding season), because they can only take a limited number of weddings each weekend or because their niche is more elaborate weddings requiring higher budgets. Your budget and the minimum order requirement may not match up.

4.  Are they the right fit for what you’re looking for?
Do a quick fit check. Describe what you’re looking for a little bit to find out if they’re be the right fit. For example, I got a call yesterday from someone who, with a little digging, I found out is looking for balls of roses for their flowers. That just isn’t our thing, so we aren’t the best fit for that person. Or you may want a florist who can serve multiple functions (more of an event designer) to help with things like lighting and linen selection, but some florists (like us) just stick to focusing on the flowers.

Once you have these answers, you might be ready for the next step, which is to set up an appointment. I say you might be ready, because you should do some prep work before meeting with a florist to get the most out of your consultation. We’ll cover that in the next post.

*Most of our inquiries come in via our website, but I totally get why some people prefer to call over email for the first inquiry.  If you want to make me really happy, if you call to get initial info, offer to send in an inquiry via the website to follow up.  This will put you into my system and make your wedding information consistent with my process.

Your Guide to Wedding Flowers. Part 1: Research.

About this series.  Your Guide to Wedding Flowers, from a Florist’s Perspective.

Most of my clients are doing this for the first time. They’ve never hired a florist for an event, so they’re figuring it out as they go along, relying on internet research as well as the experiences of friends and family. I started this with the idea of creating a quick one-sheeter with tips for working with a wedding florist, but I can see from the length of this first post that it’s going to be more than that…  A lot more than that.

In this series, I’m going to lay it all out to help you through the process, from how to find your wedding florist to how to make sure The Big Day goes as smoothly as possible, from a floral perspective. More specifically, from the perspective of this florist: an events-only florist specializing in seasonal, garden-style flowers who tries to make things as easy as possible for her clients. (Credit is due to our friend Elysia Root for the inspiration for this series. See her series on selecting a cake designer.)

 Part 1: You need wedding flowers.  Where to begin???  Research.

You’re engaged! Congratulations! Let the wedding planning begin! Where do you even start???
To begin your florist search, there are more (and better) options than Google. I’ll talk you through a few routes to go to give you some direction in your search. Most people use a combination of these resources to find the right fit for their wedding florist.

Your wedding planner (if you have one)

If you’re working with a wedding planner who is helping with your vendor search, they will have relationships with florists and will have recommendations at the ready for you, based on your wedding style and budget. Done and done! (But this doesn’t mean you can’t ask to meet with a florist outside of your planner’s network.)

Friend/family/co-worker recommendations

Once you’re engaged, you’ll find that plenty of the married people you know would love to talk about their wedding planning experience. This is a great way to start your research. Hearing about your friends’ wedding professionals offers insight to the way the wedding vendor does business, beyond the pretty pictures. Keep in mind that your co-worker’s wedding may have had a totally different look or budget than what you’re going for, so their florist may not be the right fit for your wedding.

Review websites

Websites with vendor reviews, similar to friend recommendations, offer a look at the couple’s whole experience with a company. As with all review sites, take it with a grain of salt, knowing that there are some people who can’t be pleased. My clients typically use a mix of wedding-specific and non-wedding specific review sites. Of course, Yelp is the big non-wedding specific review site. With sites like Yelp, keep in mind that storefront florists (those who have retail shops in addition to doing flowers for events) are being reviewed not only by their wedding clients, but also by their retail customers. In defense of my florist-friends who also have retail shops, the stars assigned by a walk-in customer’s $5 greeting card purchase are weighted the same as the stars of a person who had a year-long relationship with their wedding florist. So dig a little deeper when looking at those stars.  Thanks to our clients, we’re doing pretty awesome on Yelp.  We pay no money to Yelp, but have great visibility there.
The two big wedding-specific review sites are Wedding Wire and The Knot.  With both sites, vendors pay for greater visibility in their vendor directories, so be sure to look beyond the first page to see all of the vendors. As a sidenote, we don’t even show up in the Wedding Wire directory for Chicago florists, unless you search specifically for Pollen by name, despite having 24 reviews averaging 4.9 stars and getting their “Couple’s Choice” award last year for getting good reviews.  I don’t pay them any money.  Go figure.

Vendor recommendation lists (whether formal or not)

Maybe I’m biased, but I think one of the best ways to get recommendations is from other wedding professionals. You’ll most likely book your venue first, so ask them if they have recommendations for vendors. The venue will have seen the recommended florists’ work and the florists will be familiar with the space. Your photographer, your caterer, your DJ… they all have seen plenty of weddings and wedding flowers, so tap into those resources. I’m always happy to provide recommendations for wedding professionals whose work I admire and who I enjoy working with. Be aware that some wedding vendors have agreements with other vendors that compensate them for their recommendations. More specifically, some venues and some planners get paid by other wedding vendors to be on vendor lists or for bringing their clients in for meetings.  It doesn’t mean those recommendations aren’t good ones, but I’m all for full transparency about pricing structures. I’ll let our friends at FIG Catering get into more detail on their experience with commissions.

Social media

Social media provides plenty of visual references in your florist search. Once you have your venue, search Instagram, Pinterest and Facebook for your venue.  Click on the location and see what else pops up. Depending on your venue, you may have to sift through lots of photos to see any flowers.  Start following your photographer on Facebook and Instagram to see what florists they‘re working with. And of course, start following the florists who catch your eye to see what they’re working on.

Wedding blogs

Jump into the wedding blog rabbit hole! Search your venue or photographer on your favorite wedding blogs to see which florists have been featured. You can also look for more niche wedding websites for vendors who fit your style or values. Looking for eco-friendly wedding professionals? Use the Chicago Green Wedding Alliance directory (full disclosure: you’re talking to the president of the CGWA). Going against the grain with your wedding? Check out Offbeat Bride or A Practical Wedding and search for your venue or photographer to see which florists they’ve worked with. Looking for flowers in the Style Me Pretty vibe? Check out Style Me Pretty’s Little Black Book (full disclosure: member over here!).

Wedding shows

Wedding shows? Okay, I know what you’re thinking. Wedding shows are lame. Yes, the wedding shows of the past have been lame, but they’re getting better!  There are a few wedding shows that have specific viewpoints that are worth checking out. We’ve participated in just two weddings shows (multiple years at each), and are going to add a third to the mix. Indie Wed was the very first wedding show we participated in when Pollen was just a little baby. We’ve shown there most of the years since (a wedding prevents us from being there this year) and it’s always a great mix of wedding vendors that are on the non-traditional end of the spectrum.  The other wedding show we’ve been in each year is Committed, which is a wedding show featuring members of the Chicago Green Wedding Alliance. If you’re looking for vendors who are socially and environmentally conscious, this is the show for you. We’re adding Dose Trousseau to our dance card this year.  Dose Trousseau is a curated wedding show that is debuting this Valentine’s Day. An advantage of attending wedding shows is that you get to meet the people behind the business, most often the owner or lead sales person. So even though it will likely be a brief interaction, you can find out whether you “click.”

Now what?

You’ve done the research and you’ve found a handful of florists you’d like to follow up with.  Don’t get your heart set on any one florist until you get a few important details. In the next post, I’ll talk you through the first questions to ask those florists on the short list.
Did you find your florist in a way not listed above? Share your thoughts in the comments.